Customization: | Available |
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After-sales Service: | on Line |
Warranty: | One Years |
Suppliers with verified business licenses
Audited by an independent third-party inspection agency
1. Question: Are you a manufacturer?
Answer:
Yes, we are a professional manufacturer with a wealth of experience, boasting more than 5 specialized workshops dedicated to high-quality production.
2. Question: What about the service?
Answer:
1). Immediate response if contacted via Ali-trademanager; email inquiries are addressed within 12 hours.
2). Swift delivery is assured, with a maximum timeline of 15 days.
3). Our comprehensive after-sales service is available 24 hours a day.
4). We have over 12 years of experience in this specialized field, ensuring top-notch expertise.
5). Fluent English communication ensures a seamless, barrier-free interaction.
3. Question: What's the guarantee?
Answer:
1). Our machines come with an 18-month guarantee.
2). Around-the-clock technical support is available via email or phone.
3). Comprehensive English manuals and video tutorials are provided for ease of use.
4). We offer a 2-year quality guarantee for the machine, excluding consumables.
5). Consumable parts are available at preferential agency pricing.
6). Our dedicated 24/7 online service provides free technical support for your convenience.
4. Q: Do you provide equipment operation training?
Answer:
A: Absolutely. We can dispatch professional engineers to your site for equipment installation, fine-tuning, and operator training. All our engineers are fully prepared with passports for international assignments.
5. Question: What if our price is higher than that of other companies or factories?
Answer:
Please review the distinctive features of our machine parts, services, and guarantees. Pay special attention to the inner electric components, as they can often be the root cause of breakdowns. However, with our machines, you can rest assured knowing that we incorporate renowned and dependable parts inside, ensuring optimal reliability.
6. Question: How long is the delivery time?
Answer:
For our standard machines, the delivery time ranges from 3 to 15 days. For non-standard and customized machines tailored to the specific needs of our clients, the timeframe extends to 15 to 30 days, ensuring bespoke solutions with punctual delivery.
7. Question: What are the accepted payment methods?
Answer:
We offer a variety of payment methods to accommodate your preferences, including L/C, T/T, D/P, West Union, and more. Choose the method that suits you best for a seamless transaction experience.