Customization: | Available |
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After-sales Service: | on Line |
Warranty: | One Years |
Suppliers with verified business licenses
Audited by an independent third-party inspection agency
1. Question: Are you the manufacturer?
Answer:
Indeed, we are a professional manufacturer with over five expansive workshops, ensuring top-tier product quality and service.
2. Question: What about your service?
Answer:
1). Instant replies via Ali-trademanager, with email responses guaranteed within 12 hours.
2). Deliveries completed in a maximum of 15 days.
3). Comprehensive 24-hour after-sale support.
4). Over 12 years of specialized experience in this industry.
5). Fluent English skills, ensuring seamless communication.
3. Question: What's the guarantee?
Answer:
1). We offer an 18-month comprehensive guarantee.
2). 24-hour technical support available via email or phone.
3). Detailed English manuals and video tutorials provided.
4). A 2-year quality guarantee on the machine, excluding consumables.
5). Consumable parts available at agency prices.
6). 24/7 online service, offering free technical support.
4. Q: Do you provide equipment operation training?
Answer:
A: Absolutely. We dispatch professional engineers to your location for equipment installation, adjustment, and operation training. All our engineers are passport-ready for international assignments.
5. Question: Why might your prices be higher than those from other companies or factories?
Answer:
Please explore the exceptional differentiation of our machine components, unrivaled service, and robust guarantee. Pay particular attention to the machine's inner electric parts. It is often the case that breakdowns are attributed to issues with these components. However, rest assured, our machines incorporate only the most renowned and dependable parts, ensuring seamless operation and peace of mind.
6. Question: How long is the delivery time?
Answer:
For our standard machines, you can expect a swift delivery within 3-15 days. For non-standard and custom-tailored machines, designed to meet the unique specifications of our clients, the delivery timeline extends to 15-30 days, ensuring precise craftsmanship and quality.
7. Question: What is the payment method?
Answer:
We offer flexibility with a variety of payment methods to suit your preferences, including L/C, T/T, D/P, Western Union, and more. Choose the option that best accommodates your needs.