Customization: | Available |
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After-sales Service: | on Line |
Warranty: | One Years |
Suppliers with verified business licenses
Audited by an independent third-party inspection agency
1. Question: Are you a manufacturer?
Answer:
Yes, indeed! We are a seasoned manufacturer, boasting over 5 dynamic workshops.
2. Question: How about the service?
Answer:
1). Immediate response via Ali-trademanager, email inquiries answered within 12 hours
2). Maximum delivery timeframe of 15 days
3). 24-hour dedicated after-sale service
4). Over 12 years of expertise in this specialized machine industry
5). Proficient English communication, ensuring barrier-free interaction
3. Question: What's the guarantee?
Answer:
1). We offer a solid 18-month guarantee.
2). 24-hour technical support available via email or phone call
3). Comprehensive English manuals and video tutorials are provided
4). 2-year quality warranty for the machine (excluding consumables)
5). Consumable parts available at agency pricing
6). 24/7 online service, offering free technical support.
4. Q: Do you provide equipment operation training?
Answer:
A: Absolutely. We deploy professional engineers to your site for seamless equipment installation, adjustments, and operation training. Rest assured, all our engineers possess valid passports.
5. Question: What if our price is higher than competitors' or other factories'?
Answer:
When considering the various components, service, and warranty of our machines, pay particular attention to the inner electric parts. Often, machinery breakdowns are attributed to issues with these components. However, rest assured that our machines are equipped with renowned and reliable inner electric parts, ensuring optimal performance and dependability.
6. Question: How long is the delivery time for your machines?
Answer:
For our standard machines, the delivery time ranges from 3 to 15 days. In contrast, non-standard and custom machines, tailored to meet specific client requirements, have a delivery window of 15 to 30 days.
7. Question: What are the available payment methods?
Answer:
We offer a variety of payment options tailored to your convenience, including L/C, T/T, D/P, and West-union, among others.