Customization: | Available |
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After-sales Service: | on Line |
Warranty: | One Years |
Suppliers with verified business licenses
Audited by an independent third-party inspection agency
1. Question: Are you the manufacturer?
Answer:
Yes, we are a professional manufacturer with over five expansive workshops.
2. Question: How is your service?
Answer:
1). Immediate response via Ali-trademanager, or within 12 hours by email.
2). Delivery guaranteed within a maximum of 15 days.
3). 24-hour dedicated after-sales support.
4). Over a decade of expertise in this industry, ensuring top-notch service.
5). Fluent English, ensuring seamless communication with our global clientele.
3. Question: What is the guarantee?
Answer:
1). We offer an 18-month guarantee.
2). Round-the-clock technical support via email or phone.
3). Comprehensive English manuals and video tutorials.
4). A two-year quality guarantee on the machine (excluding consumables).
5). Consumable parts available at agency pricing.
6). 24-hour online service, with free technical support available every day.
4. Q: Do you offer equipment operation training?
Answer:
A: Indeed, we provide comprehensive training. Our expert engineers will visit your site for installation, adjustment, and hands-on operation training. Each engineer is ready and passport-equipped.
5. Question: What if our prices are higher than others?
Answer:
We invite you to explore the superior distinctions in our machine components, service offerings, and warranty plans. Special emphasis should be placed on our machine's internal electric parts, as these are often the root cause when breakdowns occur. However, rest assured, our machines incorporate renowned and reliable components, ensuring robustness and longevity.
6. Question: How long is the delivery time?
Answer:
For our standard machines, you can expect delivery within a swift timeframe of 3-15 days. As for our non-standard and tailor-made machines designed to meet your specific requirements, the delivery spans a reasonable duration of 15 to 30 days.
7. Question: What is the payment?
Answer:
We offer flexible and convenient payment options to suit your preferences. You can choose from L/C, T/T, D/P, West Union, and many more to facilitate seamless transactions.