Customization: | Available |
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After-sales Service: | on Line |
Warranty: | One Years |
Suppliers with verified business licenses
Audited by an independent third-party inspection agency
1. Question: Are you the manufacturer?
Answer:
Yes, we are a professional manufacturer with over five extensive workshops.
2. Question: How is your service quality?
Answer:
1) Instantly respond via Ali-trademanager; email responses within 12 hours.
2) Maximum delivery time of 15 days.
3) 24-hour after-sales service available.
4) Over 12 years of experience in this specialized machinery field.
5) Fluent English communication ensures seamless interaction.
3. Question: What is your guarantee policy?
Answer:
1) We offer an 18-month guarantee.
2) 24/7 technical support via email or phone.
3) Comprehensive English manual and video tutorial provided.
4) Two-year quality guarantee for the machine, excluding consumables.
5) Consumable parts available at agency pricing.
6) 24/7 online service with free technical support.
4. Q: Do you offer training for equipment operation?
Answer:
A: Certainly. We dispatch expert engineers to the site for equipment installation, calibration, and operational training. All engineers possess valid passports.
5. Question: What if our pricing is higher compared to other companies or factories?
Answer:
Please take a moment to explore the remarkable differentiators of our machine components, services, and warranties. A particular note on the machine's internal electrical parts: often the cause of breakdowns in similar products. However, we mitigate this risk by incorporating only renowned and dependable components in our machines, ensuring longevity and reliability.
6. Question: How long is the delivery time?
Answer:
For our standard machines, expect a swift delivery time of just 3-15 days. When it comes to non-standard and custom-designed machines tailored to meet the unique specifications of our clients, the delivery timeframe extends to 15 to 30 days, ensuring meticulous craftsmanship and attention to detail.
7. Question: What is the payment method?
Answer:
We offer complete flexibility in payment options to suit your preferences. Choose from a variety of methods including L/C, T/T, D/P, Western Union, and more, for your utmost convenience.