Customization: | Available |
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After-sales Service: | on Line |
Warranty: | One Years |
Suppliers with verified business licenses
Audited by an independent third-party inspection agency
1. Question: Are you a manufacturer?
Answer:
Yes, we are a professional manufacturer with over 5 well-equipped workshops, ensuring top-notch production capabilities.
2. Question: How about the service?
Answer:
1). Immediate response through Ali-trademanager; email inquiries answered within 12 hours.
2). Swift delivery with a maximum lead time of 15 days.
3). 24-hour dedicated after-sale service.
4). Over 12 years of expertise in this field, ensuring excellence.
5). Fluent English communication for seamless interactions.
3. Question: What's the guarantee?
Answer:
1). We offer an 18-month comprehensive guarantee.
2). Around-the-clock technical support via email or phone.
3). Detailed English manuals and informative video tutorials.
4). A 2-year quality guarantee for the machine (consumables excluded).
5). Consumable parts available at agency prices.
6). 24/7 online service with free technical support.
4. Q: Do you provide equipment operation training?
Answer:
A: Certainly. We dispatch skilled engineers to your site for equipment installation, adjustment, and hands-on training. All our engineers are passport-ready for international travel.
5. Question: What if our price is higher than another company or factories?
Answer:
We kindly request you to explore the differences in our machine parts, service, and guarantee. Particularly, focus on the machine's internal electric components. Often, machine breakdowns stem from issues with these parts. However, rest assured, we incorporate only renowned and dependable components within our machines, ensuring unmatched reliability.
6. Question: How long is the delivery time?
Answer:
For our standard machines, you can expect delivery within a swift 3-15 days. Should your needs require non-standard machines or bespoke customizations tailored to your specific requirements, the delivery timeline extends to a meticulous 15-30 days, ensuring your unique specifications are met with precision.
7. Question: What is the payment?
Answer:
We offer complete flexibility with payment methods. Choose from a variety of options including L/C, T/T, D/P, Western Union, and more, to suit your convenience and ensure a smooth transaction process.